Page 1 of 1

Should cable companies etc. be allowed to make it hard to cancel?

Posted: August 31st, 2020, 4:16 pm
by Cranberry
Some of these companies make it hard for people to switch by making them stay on the phone for hours. Shouldn't the customer's stating that he or she wants to cancel be enough to cancel? Why is the company allowed to drive the customer crazy?

Re: Should cable companies etc. be allowed to make it hard to cancel?

Posted: September 2nd, 2020, 11:46 pm
by shpritz
Just like you can order the service online, you should be able to cancel the service online.

Re: Should cable companies etc. be allowed to make it hard to cancel?

Posted: September 4th, 2020, 3:14 pm
by virtuosointraining
It is totally wrong that these companies have so much power over their customers.

Re: Should cable companies etc. be allowed to make it hard to cancel?

Posted: September 7th, 2020, 11:35 pm
by ChiefExecutive
Which store acts like this?

Re: Should cable companies etc. be allowed to make it hard to cancel?

Posted: September 8th, 2020, 12:50 am
by virtuosointraining
We are discussing cable companies and phone companies, not retailers.

Re: Should cable companies etc. be allowed to make it hard to cancel?

Posted: September 8th, 2020, 12:13 pm
by LunchBreaker
What right do they have to keep charging you after you have contacted them to let them know that you want to cancel?

Re: Should cable companies etc. be allowed to make it hard to cancel?

Posted: September 8th, 2020, 5:29 pm
by virtuosointraining
The answer is simple, they shouldn't be allowed to do that, but they are powerful enough to do it anyway.