Should cable companies etc. be allowed to make it hard to cancel?

Cranberry · Post by **Cranberry** » August 31st, 2020, 4:16 pm

Some of these companies make it hard for people to switch by making them stay on the phone for hours. Shouldn't the customer's stating that he or she wants to cancel be enough to cancel? Why is the company allowed to drive the customer crazy?

shpritz · Post by **shpritz** » September 2nd, 2020, 11:46 pm

Just like you can order the service online, you should be able to cancel the service online.

virtuosointraining · September 4th, 2020, 3:14 pm

It is totally wrong that these companies have so much power over their customers.

ChiefExecutive · Post by **ChiefExecutive** » September 7th, 2020, 11:35 pm

Which store acts like this?

virtuosointraining · September 8th, 2020, 12:50 am

We are discussing cable companies and phone companies, not retailers.

LunchBreaker · Post by **LunchBreaker** » September 8th, 2020, 12:13 pm

What right do they have to keep charging you after you have contacted them to let them know that you want to cancel?

virtuosointraining · September 8th, 2020, 5:29 pm

The answer is simple, they shouldn't be allowed to do that, but they are powerful enough to do it anyway.